General Contract Conditions

This contractual document will govern the General Contracting Conditions for products and/or services (hereinafter, Conditions) through the website, property of REMACHES TUDELA, SL (hereinafter, PROVIDER).

These Conditions may be modified at any time. It is the USER’s responsibility to read them periodically, since those that are in force at the time of placing the order will be applicable.

Acceptance of this document means that the USER:

  1. You have read, understood and accepted what is here
  2. What is one is a person of legal age and with the necessary legal capacity to
  3. Who assumes all obligations here
  4. You have read, understood and accepted the rest of the legal documents published on the website (Legal Notice, Privacy Policy, etc.).

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the PROVIDER’s website.

The PROVIDER reserves the right to unilaterally modify these conditions, without this affecting the goods or promotions that were acquired prior to the modification.



On the one hand, the PROVIDER: REMACHES TUDELA, SL, with NIF B71052435 and address at Pol. Ind. Las Labradas – C/ Cantabria, Naves, 14.8-14.9 – 31500 Tudela (Navarra), registered in the Mercantil de Navarra Volume 1544, Folio 1, Section 8, Sheet NA-30667, with contact telephone number 948827121 and email, as supplier of the goods or services contracted by the USER.  

And on the other hand, the USER, who contracts the goods or services of the PROVIDER, under these Conditions.



The purpose of this contract is to regulate the contractual purchase-sale relationship born between the PROVIDER and the USER at the time the USER marks the corresponding box during the online contracting process, as a sign of agreement.

The contractual purchase-sale relationship entails the delivery, in exchange for a specific price and publicly displayed through the website, of a specific product or service.



The contracting procedure can only be carried out in Spanish. If it could be carried out in another language, it will be indicated before starting it.

ONLINE STORE WITH USER REGISTRATION : Buying through our virtual store is very simple. To do so you need to be registered. The USER must register through the website by creating a user account. To do this, the USER must freely and voluntarily provide the data required. Registering does not obligate you to make a purchase, but it is necessary if you wish to make one.

The USER will select a username and password, committing to make diligent use of them and not to make them available to third parties, as well as to notify the PROVIDER of the loss or theft of them or of possible access by an unauthorized third party. so that it can proceed to immediate blocking.

The USER may not choose as a username words that are intended to confuse others by identifying the user as an integral member of the PROVIDER, as well as swearing, insulting expressions and, in general, contrary to the law or the demands of morality and good. traditions.

The contracting procedure will follow the following steps: (Specify according to the specific contracting procedure used)

Any product from our catalog can be added to the cart. In this, only the items, quantity, price and total amount will be observed. Once the basket is saved, taxes, charges and discounts will be calculated according to the payment and shipping information entered.

The baskets do not have any administrative connection, it is only a section where a budget can be simulated without any commitment on both parties.

From the basket you can place an order by following the following steps for its correct formalization:

  1. – Checking billing information.
  2. – Checking the shipping address.
  3. – Selection of the form of
  4. – Place the order (buy).


Once the order is processed, the system instantly sends an email to the PROVIDER’S management department and another to the USER’s email confirming the placement of the order.

In any case, the PROVIDER’s contracting platform will inform the USER, once the contracting procedure is completed, via email regarding all the characteristics, price, forms of transportation, contracting date and delivery estimate of the contracted product or service.



The shipping procedure of the requested products will begin at the moment in which the PROVIDER has reliable knowledge of the deposit of the purchase amount in its bank account and the delivery period will begin to count from the moment in which the PROVIDER places in the hands of the transport agency the product or products.

Orders received by the PROVIDER will be processed from Monday to Friday, except holidays. Orders received after 1 p.m. will be processed the next morning.

The delivery time for the peninsular national territory will be around 48-72 hours, always within a business time period. Island deliveries and Ceuta and Melilla may take up to 4 business days.

Delivery of orders will be made to the delivery address freely designated by the USER. The PROVIDER does not assume any responsibility when the delivery of the product or service does not take place or is delayed in time as a result of the data provided by the USER being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond its control. the shipping company, assigned for this purpose, as is the absence of the recipient.

In the event that the transport agency cannot deliver the order due to the absence of the end customer at the indicated address, THE PROVIDER will charge the extra expenses generated to the USER, and will not be responsible for them in any case.


Damaged product : At the time of collection or delivery of the product, the USER must review the order, and if any damage or breakage of the package is detected, it is essential that it be reflected on the carrier’s delivery note to be able to claim it.

If it comes damaged, do not accept the order and contact the MANAGER by phone 948827121 or email, as soon as possible, to report the incident and be able to solve the problem.  



The prices indicated for each product do not include Value Added Tax (VAT) or other taxes that may be applicable and, in any case, will be expressed in the Euro (€) currency. These prices, unless expressly indicated otherwise, do not include shipping, handling, packaging, transportation insurance or any other additional services and annexes to the product or service purchased.

The prices applicable to each product will be those published on the website and will be assigned automatically by the contracting process in the last phase of the contract. The USER assumes that the economic valuation of some of the products may vary in real time.

Any payment made to the PROVIDER will entail the issuance of an invoice in the name of the registered USER. Said invoice will be automatically sent to the email address provided by the USER, as well as sent along with the purchased product.

For any information about the order, the USER will have the PROVIDER’s customer service telephone number, which is 948827121, or via email to the email address 948827121. In any case, it must be indicated in the subject of the message or to the telephone operator. the order number that was assigned to you and indicated in the purchase confirmation email



The PROVIDER makes the following payment methods available to you so that you can choose the one that best suits your needs:

 Transfer or bank deposit:  With this payment method you make the payment in advance, either by transferring the amount of the order from your bank or by making the deposit at the counter into the account number that we indicate.

 Cash on delivery:  You pay for the order when the transport company delivers it to you.

 Credit card:  This payment method is immediate, totally secure and verified by our secure payment gateway.

 PayPal:  The customer can pay for their order through the Paypal payment system.

 Payment in cash.  This form of payment is only possible as long as the order is picked up at our facilities.



The guarantees will respond to what is regulated in the Title referring to “Guarantees and after-sales services” of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, which you can access by clicking here 

To make use of the guarantee within the established legal period, it is essential to present proof of purchase.

To make the guarantee effective, contact us at telephone number 948827121, or send us an e-mail to the following address 



The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the purchase and sale contract if it were a service provision, to exercise the right of withdrawal, regulated in article 102 of the Royal Legislative Decree 1/2007 , of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. 

Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to the contracts referred to and listed in article 103 of RDL 1/2007 , and which are listed here.   

Deadline for exercising the right of withdrawal

The deadlines to be able to exercise the right of withdrawal are those indicated in article 104 of RDL 1/2007 , and are listed here  

How to exercise the right of withdrawal

To exercise the right of withdrawal, the USER must notify the CONTROLLER (REMACHES TUDELA, SL, Pol. Ind. Las Labradas – C/ Cantabria, Naves, 14.8-14.9 – 31500 Tudela (Navarra), of their decision. to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form below, although its use is not mandatory.  

Withdrawal form template

(You must only complete and send this form if you wish to withdraw from the contract)

To the attention of REMACHES TUDELA, SL, Pol. Ind. Las Labradas – C/ Cantabria, Naves, 14.8-14.9 – 31500 Tudela (Navarra), email 

I hereby inform you that I withdraw from my contract for the sale of the following goods/provision of the following service:

  • Product/service description:
  • Ordered on:              and received on:  
  • Contract/order/invoice number:

Consumer name:

Consumer address:

Application date:

Consumer signature:


To comply with the withdrawal period, it is enough for the communication regarding the USER’s exercise of this right to be sent before the corresponding period expires.


Consequences of withdrawal

In case of withdrawal by the USER, we will return all payments received from the USER, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive method of delivery). ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.

If the USER has received the goods that are the subject of the contract, they must return or deliver them directly to (REMACHES TUDELA, SL, in Pol. Ind. Las Labradas – C/ Cantabria, Naves, 14.8-14.9 – 31500 Tudela (Navarra)), without any undue delay and, in any case, no later than 14 calendar days from the date on which you communicated your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.

The product must be returned in perfect condition (in the same conditions in which the USER received it), correctly packaged in its original packaging, with all its accessories, labels, etc. If the product is returned without its original packaging, the product may depreciate.

The USER will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

The USER must assume the direct cost of returning the goods.

In the case of a contract for the provision of services, if the USER has requested that the provision of services begin during the withdrawal period, he will pay us an amount proportional to the part of the service already provided at the time he has communicated his withdrawal, in relation to the total object of the contract.



REMACHES TUDELA, SL informs that it has Complaint Forms available to users or consumers who request it. They can access them by requesting them from any of the contact information indicated below; Even if it is not through a Claim Form, any claim that the user or consumer considers appropriate to make will be attended to as soon as possible, at any of the following contact information for REMACHES TUDELA, SL:

Postal address: Pol. Ind. Las Labradas – C/ Cantabria, Naves, 14.8-14.9 – 31500 Tudela (Navarra). Mail: 

Telephone: 948827121



In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Link to the ODR platform: 



The applicable law in the event of a dispute or conflict of interpretation of the terms that make up this document, as well as any issue related to the services of this portal, will be Spanish law.

The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the Courts and Tribunals of the USER’s domicile. In the event that it is a sale carried out by a company acting within the framework of its business or commercial activity, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals closest to Tudela.